Refund and Cancellation Policy

Last updated: 7 October 2026

This policy explains how cancellations and refunds work for payments made on Skooterr.

Delivery of leads

Leads are digital and are delivered to your Skooterr account, not shipped. Marketplace packs are added to My Leads right after payment. Requirements are delivered over time as matching leads become available, according to the delivery option you chose.

Leads we cannot deliver

If we cannot deliver all the leads you paid for, the value of the undelivered leads is refunded to your original payment method. If you paid from your wallet, it is credited back to your wallet.

Invalid leads

If a delivered lead is clearly invalid, for example a wrong or unreachable number, or a duplicate, you can mark it in the app or raise a support ticket. Approved cases are refunded or credited to your wallet.

Cancelling a requirement

You can pause or close a requirement from the app at any time. Leads already delivered are not refundable except as described above. The value of leads not yet delivered is refunded on closure.

Wallet top-ups

Wallet balance is prepaid credit. Unused balance can be refunded on request to the original payment method, minus any payment gateway charges that cannot be recovered.

Failed or duplicate payments

If money was deducted but the order was not completed, it is refunded automatically or you can contact us with the payment reference and we will resolve it.

Timelines

Approved refunds are started within 5 to 7 business days. Your bank or card issuer may take a few more days to show the amount.

How to ask

Raise a ticket from Help in the app or write to support@skooterr.com with your invoice or requirement number.